재고 품절로 인한 짧은 배송 지연 — Irene는 안 좋은 소식을 전해야 한다. 솔직하게 요점부터, 한 번의 사과와 함께 해결책과 명확한 일정을 제시해 신뢰를 지킨다.
1. 5 PICK · 핵심 문장 채우기
3 MIN
1
I'm writing to you about a short delay.
짧은 지연에 대해 알려드립니다.
2
Unfortunately, one item is temporarily of stock.
안타깝게도 한 제품이 일시 품절입니다.
3
I for any inconvenience this may cause.
불편을 드려 죄송합니다.
4
As a , we can ship the rest first.
해결책으로 나머지를 먼저 보내드릴 수 있습니다.
5
We the delayed item within two weeks.
지연된 제품은 2주 내 준비될 예정입니다.
informoutapologizesolutionexpect
2. TALK · 실전 비즈니스 대화 (▶ 대화 전체 듣기)9 MIN
⚠️ Delivering bad news by email (안 좋은 소식 전하기)
Irene
I have to tell you about a small delay on one product.
Buyer
Oh? Which one?
Irene
The PP Recovery Cream is temporarily out of stock — about two weeks. I'm sorry for the inconvenience.
Buyer
I appreciate you telling me early.
Irene
As a solution, we can ship the other items first, so your stores stay stocked.
Buyer
That works. You handled that smoothly — what's your approach?
Irene
I get to the point, but stay honest. I state the issue, apologize once, and offer a solution.
Buyer
The solution part is key.
Irene
Bad news with a plan feels manageable.
Buyer
And you gave a clear timeline.
Irene
Always. Uncertainty is what really upsets people.
Buyer
Just keep me updated, and we're fine.
3. ASK · 튜터와 이야기하기
7 MIN
Q1
How do you deliver bad news without damaging trust?
Q2
Why offer a solution along with the problem?
Q3
How many times should you apologize in one email?
Q4
Why is a clear timeline reassuring?
Q5
How do you keep a calm, professional tone under pressure?
MISSION 안 좋은 소식을 전하는 이메일 영어로 쓰기
아래 네 가지 내용을 이어서 한 번에 자연스럽게 써 보는 것이 오늘의 목표입니다. · 6 MIN
① 문제를 솔직하게, 요점부터 알리기
② 정중히 한 번 사과하기
③ 해결책(부분 선적 등) 제시하기
④ 명확한 일정으로 안심시키며 마무리하기
📧 EMAIL DRAFT
Subject: Update on Your Order — Short Delay on One Item
Dear Sofia,
I'm writing to inform you about a short delay. Unfortunately, the PP Recovery Cream is temporarily out of stock, and I apologize for any inconvenience this may cause.
As a solution, we can ship the rest of your order first, so your stores stay stocked. We expect the delayed item to be ready within two weeks, and I'll update you the moment it ships.